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Terms of Use

Effective Date: July 25, 2023


These Terms of Use (“Terms“) govern your access and use of the Raeva website (www.raevaapp.com) and the Raeva mobile application (the “Platform“), both provided by Raeva Inc. (“Raeva,” “we,” “us,” or “our“). These Terms apply to you regardless of your use of the Platform – whether as an instructor or teacher providing services (a “Teacher”) or an end user seeking to learn new hobbies (a “Customer”) (both sometimes referred to as a “user,” “you,” or “your” under these Terms).  

By accessing or using the Platform – whether as a Teacher or Customer, you agree to be bound by these Terms. If you disagree with any provision of these Terms, you must not use the Platform. 

If you use the Platform or consent to these Terms within the framework of a business or any other organizational project, you establish a binding agreement for yourself and the individual, corporation, or legal entity responsible for operating said business or organizational project, to abide by these Terms. In such situations, references to “you” or “your” in these Terms encompass both the individual user and the pertinent individual, corporation, or legal entity, unless the context indicates otherwise.

1. Raeva’s role on the Platform

The Platform connects Customers and Teachers, wherein the Teachers advertise their courses, workshops, and content (“Services”) and Customers can book, schedule, and purchase them based on the Teachers’ listing terms. 

 

Users are hereby aware that Raeva does not directly engage in the sale, discharge, or purchase of any Services advertised on the Platform. Other than Raeva’s obligations to process, hold, and release payments on behalf of users, we are not affiliated with any transactions that occur between users. Customers release us from any inaccurate or incomplete Services received from Teachers.  

 

The Services displayed on the Platform are subject to availability. Any images, videos, or descriptions provided are for illustrative purposes only, and the actual Services may differ from the depicted images or descriptions. While we make commercially reasonable efforts to ensure that Teachers offer accurate, comprehensive, and non-misleading listings on the Platform, we cannot guarantee the accuracy of the information provided to us. We have not verified the identity of Teachers and their credibility as regards their Services. We cannot be held responsible for the conduct of users – whether on or off the Platform. We are not responsible for any damages or losses suffered by any user due to their use of the Platform.

2. Your use of the Platform

2.1 Eligibility: To provide a Service or purchase one on the Platform, you must be at least 18 years of age (or have obtained parental consent if you are between 13 and 18), not in breach of these Terms or any applicable laws, and able to be bound by an agreement. By using the Platform and agreeing to these Terms, you warrant to us that you meet the foregoing eligibility criteria.

 

2.2 Privacy Policy: In compliance with privacy laws, we are obligated to provide you with specific details about our identity, the processing of your personal information, the purposes for which it is processed, as well as your rights concerning your personal information and how to exercise them. We have posted our privacy policy document at http://www.raevaapp.com/privacy-policy, and we strongly encourage you to review it to learn about our privacy practices as it relates to the information you submit when you use the Platform. 

 

2.3 Acceptable use policy: As regards to your conduct on the Platform, you are prohibited from:

 

  1. engaging in any activities that may cause any damages to the Platform or hinder the performance, availability, or accessibility of the Platform;

  2. storing, transmitting, distributing, publishing, or using any material, including links to such material, that contains spyware, computer viruses, Trojan horses, worms, keystroke loggers, rootkits, or any other malicious computer software;

  3. conducting systematic or automated data collection activities (including scraping, data mining, data extraction, and data harvesting) on or related to the Platform without obtaining our express written consent;

  4. accessing or interacting with the Platform using any automated means, such as robots or spiders, except for search engine indexing purposes;

  5. using data collected from the Platform for any form of direct marketing, including email marketing, SMS marketing, telemarketing, or direct mailing; or

  6. attempting to solicit any user – whether a Teacher or Customer – to conduct transactions outside of the Platform in order to bypass our commission.

  7. utilizing the Platform for any unlawful, illegal, fraudulent, or harmful purposes, or engaging in any activities related to such purposes;

 

3. Intellectual Property Ownership and License

3.1 Subject to the express provisions of these Terms:

 

  1. we, together with our licensors, own and control all the copyright, trademarks, and other intellectual property rights in the Platform and the content and materials on it; and

  2. all the copyright, trademarks, and other intellectual property rights in the Platform and the content and materials on it are reserved by us and respective licensors.

 

3.2 Our logos and other registered and unregistered trademarks appearing on the Platform belong to us; we give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.

 

3.3 The third party registered and unregistered trademarks or service marks on the Platform are the property of their respective owners, and unless stated otherwise under these Terms, we do not endorse and are not affiliated with any of the holders of such rights and as such, we cannot grant any license to exercise such rights.

 

3.4 Subject to your compliance with these Terms, we grant you the following license and permissions:

 

  1. You may view pages from the Platform in a web browser or via the mobile app.

  2. You may download pages from the Platform for caching in a web browser.

  3. You may print pages from the Platform.

  4. You may use the Platform through a web browser, subject to the other provisions of these Terms.

 

3.5 Unless expressly permitted by this Section 3 or other provisions of these Terms, you must not download any material from the Platform or save any such material to your computer.

 

3.6 You may only use the Platform for your personal (or business purposes in the case of Teachers), and you must not use the Platform for any other purposes.

 

3.7 Unless expressly permitted by these Terms, you must not edit or modify any material on the Platform.

 

3.8 Unless you own or control the relevant rights to the material, you must not:

 

  1. Republish material from the Platform, including on another platform or website.

  2. Sell, rent, or sub-license material from the Platform.

  3. Display any material from the Platform in public.

  4. Exploit materials from the Platform for commercial purposes.

  5. Redistribute materials from the Platform.

 

3.9 The Platform may include information, materials, and external links to other sites uploaded by other users of the Platform. Please note that we have not verified or approved these materials, and the views expressed by other users on the Platform do not necessarily represent our views or values. We have no control over these materials or the contents of external sites.

 

3.10 We reserve the right to restrict access to certain areas of the Platform, or the entire Platform, at our discretion. You must not attempt to circumvent or bypass any access restriction measures on the Platform.

4. User Registration and Account

4.1 You can browse the Platform as a guest in order to see listings and other content. However, to become a Teacher or Customer, you must create an account and submit personal information to us (including your name, email address, phone number, and others required on the sign-up form). By creating an account and submitting personal information, you warrant to us that the information you provide is accurate, complete, and up to date (and you promise to update any outdated information).

 

4.2 By creating a Customer account, you are aware that the Teachers are located in the United States (US) and that the Services may not be provided if you order from outside of the US. For the avoidance of doubt, you understand that the Services and the Platform is targeted at individuals residing in the US.

 

4.3 To be eligible for a Teacher account, you must be residing in the US and can be a sole trader, partnership, limited company, or other limited liability entity. By creating a Teacher account, you warrant to us that you are residing in the US and you meet the eligibility criteria under these Terms.

 

4.4 All users are responsible for maintaining the confidentiality of their account login information and are fully responsible for all activities that occur under their accounts. You agree to keep your login information confidential and known only by you. If you suspect an unauthorized access to your account, you agree to immediately notify Raeva of the suspected breach.

5. The Buying and Selling Process

You acknowledge and agree that by engaging in the purchase or provision of Services through the Platform, a contractual agreement is established between you and another user of the Platform. Therefore, you agree and commit to fulfilling your obligations regarding that contract – either as the Teacher or Customer – under the following circumstances:

 

  1. As a Customer, you must proceed with the checkout process to finalize the purchase of the desired Services. You are responsible for carefully reviewing all details and any applicable restrictions associated with the Services before going ahead with your purchase. 

  1. You, the Customer, are required to select a preferred date and time for the provision of the Services, confirming your order, and expressing your consent to these Terms, as well as any additional terms posted on the order page by Raeva and the Teacher. 

  1. To facilitate the transaction, Raeva will collect and process Customer payments through Stripe, a third-party payment processor. You are required to submit your card information or any other payment method that may be allowed on the checkout page. 

  1. Upon completing the checkout process, a confirmation message is sent to the Teacher. The Teacher is responsible for confirming the availability of the requested date and time. Once the Teacher confirms, a legally binding contract is created between the Customer and Teacher regarding the Services. 

  1. The order fee is then held in escrow and transferred to the Teacher upon completion of the Services.

6. Cancellation, Rescheduling, and Refund

6.1 In general, if a Customer enters into a contract for the provision of Services at a specific date and time, the Customer shall not have the right to cancel the contract. Customers are required to review the Service terms on the contract page regarding cancelation, refunds, and rescheduling before making a purchase.

 

6.2 In the event that a cancellation and refund is warranted, Raeva will reimburse the Customer through the payment method employed for the initial transaction. Customer shall not be subject to any fees associated with the refund.

 

6.3 Refunds shall be processed (if they apply) within 14 days from the date the cancellation notification is received.

7. Teacher Listing Obligations

7.1 Teachers must use the Platform to upload applicable terms and conditions applying to their relationships with Customers, including without limitation, terms and conditions applicable to cancelation, rescheduling, and refunds.

 

7.2 Teachers must ensure that the terms are sufficient to meet the Teacher’s legal disclosure obligations and other legal requirements.

 

7.3 Except to the extent that a Customer and Teacher expressly agree otherwise, the following provisions must be incorporated in the contract for the supply of Services applicable to the Services.

 

  1. The price and duration for the Services should be stated in the relevant Service listing.

  2. Other applicable amounts will only be paid by the Customer if expressly and clearly stated in the listing or checkout page. 

  3. The appropriate means of supplying the Services must be used by the Teacher. 

  4. The Service must be provided with reasonable care and skill and must conform in all material respects to the description of the Services in the listing and any other description of the Services provided to the Customer. 

  5. Both Teachers and Customers undertake to comply with the agreed terms of listing.

8. Service Rules

Teachers and Customers agree not to advertise, sell, supply, or purchase on the Platform, Services that:

 

  1. breach any law, regulations, or code, or infringes any person’s intellectual property rights or other rights, or gives rise to a cause of action against any person, in each case in any jurisdiction and under any applicable law; or

 

  1. relates to drugs, narcotics, steroids, or controlled substances; relates to pornography or contains obscene, indecent, or sexually explicit materials; encourages or facilitates criminal acts or civil wrongs; or encourages or facilitates the infringement of any intellectual property right.

 

Teachers are solely responsible for ensuring that they have and maintain all necessary requirements, licenses, consents, and permissions necessary for the performance of the Services.

9. User-generated content

User-generated content refers to any material, image, video, audio, comment, information and other contents submitted by users on public portions of the Platform, including those attached to Teacher courses and contents. Teachers are especially expected to submit user-generated contents that follow the prompts provided by Raeva on the Platform. All user-generated content related to Teacher courses will remain active unless the Teacher archives them. 

 

Users must submit user-generated contents that are fair, true, complete, and accurate in all respects, and such user-generated contents must constitute bone fide relating to the subject matter. Such user-generated contents must be kept up to date when using the Platform. Specifically, you must remove any user-generated contents with respect to the Service that have ceased to become available.

10. User-generated content license grant

Raeva does not claim any ownership rights to any user-generated content. However, we need your license to host them on the Platform. By submitting user-generated content on the Platform, you hereby grant us a worldwide, non-exclusive, irrevocable, sublicensable, royalty-free right and license to host, display, store, adapt, use, publish, translate, and distribute the user-generated content on the Platform or any other media and channel known to us, including for marketing purposes. This license does not apply to the contents related to the Services you submit for sale.  

 

You hereby waive all moral rights you may have in any user-generated content to the extent permitted by applicable law. You warrant that all the moral rights in your user-generated content have been waived to the extent permitted by applicable law.

11. User-generated content rules

You warrant and represent that your user-generated content will comply with these Terms.

 

  1. User-generated content must not be illegal or unlawful, must not infringe any person’s legal rights; and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

 

  1. User-generated content, and their use by us in accordance with these Terms, must not:

  • be libelous or maliciously false;

  • be obscene or indecent;

  • infringe any copyright, moral right, database right, trademark right, design right, right in passing off, or other intellectual property right;

  • infringe any right of confidence, right of privacy or right under data protection legislation;

  • constitute negligent advice or contain any negligent statement;

  • constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

  • be in contempt of any court, or in breach of any court order;

  • be in breach of racial or religious hatred or discrimination legislation;

  • be blasphemous;

  • be in breach of official secrets legislation;

  • be in breach of any contractual obligation owed to any person;

  • depict violence in an explicit, graphic or gratuitous manner;

  • be pornographic, lewd, suggestive, or sexually explicit;

  • be untrue, false, inaccurate or misleading;

  • consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

  • constitute spam;

  • be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory, or inflammatory; or

  • cause annoyance, inconvenience or needless anxiety to any person.

 

  1. User-generated content must be truthful, appropriate, civil, and tasteful, and accord with generally accepted standards of etiquette and behavior on the internet.

 

  1. You must not use the Platform to link to any website or web page consisting of or containing material that would breach the provisions of these Terms.

 

  1. You must not submit any material that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.

12. Deleting user-generated content

We reserve the right, at any time and without prior notice or explanation, to delete any user-generated content, including Teacher content, that we believe, at our judgement, goes against these Terms.

13. Reviews

Rating and reviews posted on the Platform are independent of our views and opinions. You acknowledge that reviews published on the Platform may be out of date, biased, partial, misleading, and/or inaccurate. We will not be liable to you for any loss or damage arising from any reliance you may place on any review published.

 

You agree to the publication of reviews relating to you and your business, by others, on the Platform; you acknowledge that such reviews may be critical or defamatory or otherwise unlawful; and you agree that you will not hold us liable in respect of any such reviews, irrespective of whether we are aware or ought to have been aware of such reviews.

 

Nevertheless, users agree to only submit reviews subject to these Terms. Reviews must be honest, based on the Services, reasonable, and not go against any ethical standards. 

 

You acknowledge that we may publish and otherwise use, in conjunction with your reviews, the name you provide to us, but we shall have no obligation to do so. By submitting reviews, you acknowledge and agree to waive all your moral rights to the maximum extent permitted by applicable law. Furthermore, you warrant that you have waived all other moral rights in your reviews to the maximum extent permitted by applicable law. It is strictly prohibited to duplicate your review on any other platform, website, or social media without our prior consent.

14. Suggestions and Feedback

We may invite you to submit suggestions or feedback about the Platform and its performance (or you may choose to provide them willingly) from time to time. Where you provide us with any suggestions or feedback about the Platform, you agree that we may implement your ideas from the suggestions or feedback and monetize it without compensation or royalty to you. You hereby grant us a royalty-free, irrevocable, worldwide license to use your suggestions and feedback without liability to you. 

15. Reporting Intellectual Property Infringement

We have already established our displeasures with users infringing on third parties’ rights throughout these Terms. We take actions on claims regarding user-generated content, especially Teacher content, that infringe on another user or third party’s rights in accordance with the Digital Millennium Copyright Act (DMCA). If you are user of the Platform or a third party and you believe that a user-generated content on the Platform infringes on your rights and that you did not authorize or permit the uploader to submit it on the Platform, you can send a copyright infringement notice (a “Notice”) in accordance with the procedure described in our DMCA Policy.

16. Payment Terms

16.1 As a Customer, you must pay us the fees agreed between you and the Teacher for the Services in advance, in cleared funds, in accordance with any instructions on the Platform. The applicable fees for the Services shall be set out in the course listing on the Platform.

 

16.2 If you dispute any payment made to us, you must contact us immediately and provide the full details of your claim.

 

16.3 If you owe us any amount under or relating to these Terms, we may suspend or withdraw the provision of the Platform to you until said amount is paid. We may at any time set off any amount that you owe to us against any amount that we owe to you, by sending you a written notice of the set-off.

17. Our Commission

For each sale made by Teachers on the Platform regarding a Service, Raeva is entitled to charge a commission of 9% (“Commission”) from the fees paid by the Customer for the Service. In respect of Commission paid to us, we shall deduct the Commission before making the remaining 91% equivalent to the Teacher’s account. We may vary Commission rates from time to time (we will notify the Teacher directly), but this will not affect any Commission that accrues before the new rates are posted.

18. Payments to Teachers

Our objective is to remit the remaining fees owed to the Teacher (after deducting our Commission as outlined above) on the Friday following the completion of the Service, or as mutually agreed with the Teacher. We will make reasonable efforts to ensure timely payments to the Teacher.

 

Payments to the Teacher will be facilitated through Stripe, our third-party payment processor, and deposited into the bank account registered by the Teacher on the Stripe platform.

 

In cases where the Customer exercises their right to cancel and seeks a refund, the Teacher will not be entitled to receive any payment of fees from Raeva. If we have already disbursed payment to the Teacher after a Customer cancels, we shall have the right to be reimbursed of the corresponding fees to enable us to initiate the refund to the Customer.

19. Termination and Survival of Terms

These Terms commence immediately when you commence using the Platform, specifically when you create an account. These Terms shall continue to be binding until your account is terminated. Users may terminate their accounts willingly at any time by using the Account Deletion button in their account settings area. 

 

In addition to our other rights outlined in these Terms, if you violate these Terms in any manner, or if we reasonably suspect that you have violated these Terms, we reserve the right to:

 

  1. Issue one or more formal warnings to you;

  2. Temporarily suspend your access to the Platform;

  3. Permanently revoke your access to the Platform;

  4. Prevent computers with your IP address from accessing the Platform;

  5. Notify and request your internet service providers to block your access to the Platform;

  6. Initiate legal action against you, whether for breach of contract or otherwise; and/or

  7. Suspend or delete your account and user-generated content.

 

If we suspend, prohibit, or block your access to the Platform, you are prohibited from taking any actions to bypass such suspension, prohibition, or blocking, including but not limited to creating and/or using an alternate account.

 

If these Terms are terminated for any reason, the provisions that by their nature are expected to remain valid shall remain binding.

20. Disclaimers

We provide the Platform and its content on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including without limitation, the implied warranties of merchantability, fitness for a purpose, title, and non-infringement. Raeva does not guarantee the accuracy, completeness, or reliability of any content available through the Platform. 

 

We do not warrant or represent:

  1. the completeness or accuracy of the information published on the Platform;

  2. that the contents and materials on the Platform is up to date; or

  3. that the Platform or any feature will remain available.

 

To the maximum extent permitted by applicable law, we exclude all representations and warranties relating to the subject matter of these Terms and the use of the Platform.

21. Limitation of Liability

To the maximum extent the applicable law permits, Raeva shall not be liable to you or any third party for any direct, indirect, incidental, consequential, or exemplary damages arising out of or in connection with your use of the Platform or any content or Services obtained through the Platform. 

 

We shall not be liable to you for any business losses, including (but not limited to) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, integrity, or goodwill.

 

However, if Raeva is found by any applicable court to be liable for any damages you suffer, you agree that our total liability shall not exceed the sum of $100 or the fees you paid to us in the past three (3) months before the claims. 

 

Some states do not allow the exclusion or limitation of certain implied warranties. If these apply to you, then some of the above limitations may not apply to you, and you may have additional rights. 

22. Indemnity

You agree to indemnify and hold us (and any individual or entity affiliated with us) harmless, and undertake the obligation to provide ongoing indemnification, from any and all losses, damages, costs, liabilities, and expenses (including, but not limited to, legal expenses and any amounts paid by us to a third party to settle a claim or dispute) incurred or suffered by us, directly or indirectly, as a result of your use of the Platform or any violation by you of any provision stated in these Terms.

23. Discontinuance of the Platform

We retain the right to cease or modify any or all aspects of the Platform, as well as to cease publishing the Platform, at our sole discretion and without prior notice or explanation. Except where expressly stated otherwise in these Terms, you will not be entitled to any form of compensation or payment in the event of such discontinuation or alteration of the Platform, or if we choose to stop publishing the Platform. Please note that we will be unable to furnish copies of any content published prior to the discontinuation of the platform.

24. Apple and Google Terms

If you download the Raeva mobile app from either the Google or Apple Play Stores (both “App Distributors”), this section applies, and you agree to the terms herein.  

 

By downloading the Raeva mobile app through an App Distributor platform, you agree that:

 

  • These Terms are solely between you and Raeva and not with the App Distributor and that Raeva (and not the App Distributor) are responsible for providing the Raeva app, including the functionality. If the usage rules on the App Distributor’s terms of service are stricter than or conflict with these Terms, the usage rules on the App Distributor’s terms of service shall govern.

 

  • The App Distributor has no obligation to offer any maintenance or support services with respect to the Raeva app. Raeva is responsible for any maintenance and support services with respect to the Raeva app.

 

  • The App Distributor is not responsible for any warranties, issues, liabilities, and costs applicable to the Raeva app. If the Raeva app fails to conform to any warranties, it shall be Raeva’s responsibility and not the App Distributor. 

 

  • Raeva is responsible for any claims you or any third party may have with respect to the Raeva app, including claims related to product liability, non-conformance to legal requirements, consumer protection or similar legislation, or intellectual property.

  • The App Distributor is a third-party beneficiary of these Terms and that upon you agreeing to these Terms, the App Distributor shall be able to enforce these Terms against you as a third-party beneficiary.

25. Electronic Communication

When you use the Platform, you agree that we may communicate with you via SMS, email, as well as via the Platform. You agree that any of such communication constitute electronically communication. You also agree that these Terms and other policies and agreements posted on the Platform are inclusive of electronic communications. By using the Platform, you consent to electronic communications, and you agree that they satisfy any legal requirement.

26. Applicable Law and Jurisdiction

These Terms and all aspect of the Platform shall be governed by and construed in accordance with the laws of the State of Delaware without regard to conflict of law and its provisions. You hereby agree that disputes or claims brought to Raeva regarding the Platform shall be settled in the State or Federal courts located in the State of Delaware.

27. California Civil Code Section 1789.3

If you use the Platform from the State of California, you are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 400 R Street, Suite 1080, Sacramento, California, 95814, or by telephone at (916) 445-1254 or (800) 952-5210. You can also contact us using the “contact us” information below these Terms if you have any further questions or requests.

28. Third party websites

The Platform may contain hyperlinks to websites and services owned and operated by third parties. Such hyperlinks are not recommendations from Raeva – we do not endorse or control the services provided by the respective owners. Therefore, your access and use of any content and services provided on third-party websites is at your sole risk.

29. Variations to Terms

We may revise these Terms from time to time. The revised Terms shall apply to the use of the Platform from the date of publication of the revised Terms on the Platform, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these Terms.

 

If you have given your express agreement to these Terms, we will ask for your express agreement to any revision of these Terms; and if you do not give your express agreement to the revised Terms within such period as we may specify, we will disable or delete your account on the Platform, and you must stop using the Platform.

30. Miscellaneous Terms

30.1 Entire agreement: These Terms, together with our privacy policy and other applicable documents on the Platform, shall constitute the entire agreement between you and Raeva in relation to your use of the Platform, and they shall supersede all previous agreements between you and Raeva in relation to your use of the Platform.

 

30.2 Severability: If a provision of these Terms is determined by any court of competent authority to be unlawful and/or unenforceable, the provision shall be severable, and the other provisions will continue in effect. If any unlawful and/or unenforceable provision of these Terms would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

 

30.3 Waiver: If you violate a portion of these Terms and Raeva fails or delay to enforce its rights, it shall not constitute a waiver of Raeva’s right to enforce such a right later or on similar violation. No waiver is valid unless it’s in writing.

 

30.4 Third party rights: A contract under these Terms is for our benefit and your benefit and is not intended to benefit or be enforceable by any third party. The exercise of the parties’ rights under a contract under these Terms is not subject to the consent of any third party.

 

30.5 Independent contractor: By using the Platform, you acknowledge and agree that the relationship between you and Raeva is solely that of an independent contractor. Nothing in these Terms shall be construed as creating a partnership, employment, joint venture, or any other fiduciary relationship between you and Raeva.

 

30.6 Statutory and regulatory disclosures: We will not file a copy of these Terms specifically in relation to each user, and if we update these Terms, the version to which you originally agreed will no longer be available on the Platform. We recommend that you consider saving a copy of these Terms for future reference. These Terms are available in the English language only.

31. Contact Us

If you have any questions or complaints about these Terms or the Platform, please get in touch with us using the contact information below:

 

Raeva Inc.

[email protected]

 

Copyright Policy

This Copyright Policy is in line with the United States Digital Millennium Copyright Acts of 1998 (“DMCA”), and it is in addition to our Terms of Use and other agreements on the Raeva website and mobile app (the “Platform”). It contains information about how users and third parties who believe their copyright has been infringed on can report it to us for a takedown. 

 

As established in our Terms of Use, we do not welcome users (both Teachers and Customers) submitting user-generated content – especially those offered by Teachers – to infringe on another user or third party’s intellectual property rights. 

 

Therefore, if you are a user of the Platform or a third party and you believe that a user-generated content appearing on the Platform infringes on your copyright or other intellectual property rights – and that you did not authorize the infringer to use it – you can send us a notice (a “Notice”) for a takedown using the procedures described below.

Procedure for sending a Notice

Please, note that you or any agent you designate may send us a Notice. Your Notice must include the following information:

 

  • A physical or electronic signature of the copyright owner or the agent.

 

  • Identification of the copyrighted work(s) claimed to have been infringed.

  • Sufficient information to locate the allegedly infringing material on the Platform (for example, a URL link).

  • Contact information, including your name, address, telephone number, and email address.

  • A statement that you have a good faith belief that the use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.

  • A statement, made under penalty of perjury, that the information provided in the Notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

 

You can send the Notice along with the information above to our copyright agent at [email protected]. We will carefully review your Notice and remove the user-generated content in accordance with the law.

Procedure for sending a Counter-Notice

If you are a user and you believe that your user-generated content was removed or disabled as a result of a mistake or misidentification, you may send a counter-notification (“Counter-Notice”) to the email address above. Your Counter-Notice must include the following information:

 

  • Your physical or electronic signature.

 

  • Identification of the user-generated content that was removed or to which access has been disabled.

 

  • Sufficient information about the content and the part of the Platform it was posted. 

 

  • A statement, under penalty of perjury, that you have a good faith belief that the user-generated content was removed or disabled as a result of mistake or misidentification.

 

  • Your name, address, telephone number, and email address.

 

  • A statement that you consent to the jurisdiction of the federal district court for the judicial district in which your address is located (or the federal district courts located in the State of Delaware if your address is outside of the United States) and that you will accept service of process from the person who submitted the original Notice.

Repeat Infringers

Raeva reserves the right to terminate the accounts of users who are determined to be repeat infringers of copyright. We may also, in our sole discretion, remove or disable access to any infringing content or take other appropriate actions.

Disclaimer

Raeva does not monitor or actively seek infringing activity on the Platform. However, we encourage copyright owners and their authorized representatives to notify us of any alleged infringements in accordance with this Copyright Policy.

Contact Us

If you have any questions or concerns about this Copyright Policy, please contact us at [email protected].

@raeva.app